SUPPORT

Return and Refund Policy

Items may only be returned with a Return Merchandise Authorization number (RMA#) received by Absolute Supply. Items may be returned within 14 days from date of delivery if in their original un-used condition with all original shipment packaging intact. A photo of shipment condition may be required for issuance of Return Merchandise Authorization. The buyer will be responsible for any return shipping charges. Refunds issued will be applied to their original payment method.

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Restocking Fees
If an order is cancelled or refused after it has been shipped (for any reason other than freight damage), freight charges as well as a 25% restocking fee will apply to the returned order.

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Delivery Date/Time
All pallets are shipped via common carriers and are curbside delivery only (no inside deliveries or white glove deliveries). Typically, shipments are delivered during normal business hours between 8:00 AM and 5:00 PM. A shipment’s estimated delivery date is the date that a shipment is estimated to be delivered, within the standard number of days established by the common carrier’s transit time, but is not a guaranteed date. You should check your shipment’s PRO (tracking) number each day to verify the shipment’s delivery status. If you require an appointment or notification for delivery, Absolute Supply must be informed before the order has been shipped. To avoid restocking or redelivery fees, it is imperative that you communicate all delivery requirements (including delivery date) to Absolute Supply at the time of your order.

Redelivery Fees
In the event that we receive and ship an order without being informed of all shipment requirements, Absolute Supply is not informed (or is misinformed) about ship-to contact information, or a customer is unavailable to receive a shipment on the delivery date, said shipment may have to be redelivered at a later date. If a shipment must be redelivered for any reason, due to the fault of the customer or ship-to receiver, redelivery fees will be assessed and charged to the customer.

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Freight Damage
Please check for freight damage or any other delivery issues before signing for any delivery. If there are any signs of damage, overage, or shortage make sure to note all issues on the POD (proof of delivery) or delivery notice before signing, being as specific as possible (type of damage, piece count, product #, etc.). All possible freight damage or delivery issues must be noted on the POD or delivery notice upon delivery and reported to Absolute Supply within 72 hours. For any concealed damage, Absolute Supply must be notified within 72 hours of delivery.

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Manufacturer's Warranty Service

All claims for parts or labor must be made directly through Atosa / Smart Kitchen Service by calling 800-683-8660 or emailing warranty@atosausa.com. All claims must include: model number of the unit, the serial number, proof of purchase, date of installation, and all pertinent information supporting the alleged defect. In the case of compressor replacement under warranty, either compressor or compressor tag must be returned to Atosa along with above listed information. Failure to comply with warranty policies will result in voiding claims. For individual product warranty statements please visit our Support page here.

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Customer Support

For any customer support issues you may contact us at 815-725-1226 or email us anytime orders@absolutesupplyinc.net.

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